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Unit B23 Aerodrome Studios, 2-8 Airfield Way, Christchurch, Dorset, BH23 3TH - Telephone: 01425 273297

Highfield Level 2 Award in Customer Service (RQF)

Qualification

This qualification includes understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.

Intended Audience

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

Course Overview

The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

Key Facts

  • Qualification number: 600/6685/4
  • Assessment method: Multiple-choice examination
  • Credit value: 1
  • Guided learning hours (GLH): 6
  • Total qualification time (TQT): 7 hours

Price

Price as per current price list