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Unit B23 Aerodrome Studios, 2-8 Airfield Way, Christchurch, Dorset, BH23 3TH - Telephone: 01425 273297

Customer Service Skills (E-Learning)

Course  Aims

The aim of this E-Learning course is to enable the learner to recognise what makes excellent customer service, understand how to deal with difficult customers and represent your organisation in a positive manner.

Learners are to undertake an online assessment.

Course  Content

On successful completion of the course learners will be qualified to:

  • Identify the benefits of excellent customer service.
  • Understand the barriers facing the delivery of excellent customer service.
  • Handle complaints with empathy and efficiency.
  • Develop a personal action plan to develop customer service skills.
  • Recognise and adapt to different customer behaviour styles.
  • Manage customer satisfaction levels and take corrective action when necessary.

Course  Duration

1-3 hours or the length of time required by the learner

Number  of  Delegates

N/A

Price

Price as per current Price list